How can we help you?
Get the support you need for Appjail. Find answers to common questions or contact our team directly.
FAQ
Find answers to the most common questions
Contact Us
Get in touch with our support team
Troubleshooting
Solve technical issues quickly
Contact Support
Email Support
support@appjail.com
We typically respond within 24 hours
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM (EET)
Weekend support available via email
When contacting support, please include: Your device model, iOS version, Appjail app version, and a detailed description of the issue you're experiencing.
Frequently Asked Questions
How do I set up Appjail on my device?
Download the Appjail app from the App Store, open it, and follow the setup wizard. You'll need to grant necessary permissions for the app to work effectively in managing your phone usage.
Why isn't Appjail blocking apps as expected?
Make sure you've enabled Screen Time permissions. Go to Settings → Screen Time → Apps & Websites and ensure Appjail is properly configured. You may need to restart your device after initial setup.
Can I customize which apps are blocked?
Yes! In the Appjail app, go to Settings → App Management to customize which apps you want to restrict during focus sessions. You can create different profiles for different situations.
How do I cancel my subscription?
To cancel your subscription, go to your device's App Store → Account → Subscriptions → Appjail, and select 'Cancel Subscription'. Your access will continue until the end of your current billing period.
The app isn't working properly. What should I do?
First, try restarting the app and your device. If the problem persists, make sure you have the latest version of Appjail installed. If issues continue, please contact our support team with details about your device model and iOS version.
How do I delete my account?
To delete your account, go to Settings → Account → Delete Account in the Appjail app. This will permanently remove all your data. Alternatively, contact our support team for assistance.
Troubleshooting Guide
App Not Working Properly
- Force close the Appjail app and reopen it
- Restart your device
- Check if you have the latest version of Appjail installed
- Verify that all permissions are granted in Settings
- If the issue persists, contact our support team
Permission Issues
- Go to Settings → Screen Time
- Tap "Use Screen Time Passcode" and set a passcode
- Go to Settings → Screen Time → Apps & Websites
- Ensure Appjail is listed and properly configured
- Grant any additional permissions requested by the app
Still Need Help?
If you can't find the answer you're looking for, our support team is here to help. We're committed to making sure Appjail works perfectly for you.
Contact Support Team